Refund Policy

Before work begins

If you cancel before we start work and before any statutory fee has been paid on your behalf, you may request a full refund of the service fee.

After work begins

Once work has started, refunds are assessed based on the stage reached. A partial refund may be offered for work not yet delivered.

Statutory and third-party fees

Government and statutory fees already paid on your behalf are not refundable, because they are collected by third parties and not by us.

Rejected applications

We do not guarantee approval by any government agency. Where an application is declined, we will advise on next steps; our service fee covers the work performed.

How to request a refund

Send a message from your order page or contact us directly. We aim to respond to every refund request within five working days.